![]() ![]() SiQ is a provider of pre-built analytics, real-time intelligence, and cutting-edge visualization for utilities. ![]() “However, SiQ™ is the most value driven solution that we offer in the area of big data and analytics,” says Garg. This end-to-end enterprise mobility solution improves productivity, increases operational efficiency, and reduces operational costs for the utility provider. It also allows customers to view home energy and water reports on web and smartphones, set preferred modes of communication, integrate with smart home platforms, analyze their potential savings via self-auditing, enroll in programs and choose marketing preference for improved communication with their utility. Our innovative mobile and portal platform allows customers to quickly and accurately report outages, leaks, thefts, and other violations, empowering them to help communities contribute to global sustainability “Some of the key features of the product include account management, billing and payments, outage management, energy efficiency, water conservation, service requests and notification,” articulates Garg. Further, the solution provides a 360 degree view of customer interactions on a single integrated platform with minimal configuration. SCM® is a customer engagement web and mobile platform that allows real-time, two way communication between the utility and its customers. SUS’ suite of solution stack encompasses-Smart Customer Mobile (SCM®), Smart Mobile Workforce (SMW®), and Smart iQ (SiQ™). The Irvine, CA based company’s solutions offer efficient ways to increase customer awareness and engagement to achieve energy and water savings as well as improving the return on utilities' investments on their smart grid initiatives. “Our innovative mobile and portal platform allows customers to quickly and accurately report outages, leaks, thefts, and other violations, empowering them to help communities contribute to global sustainability,” says Garg. The cloud platform built by SUS also empowers customers to monitor and manage their power consumption, reduce their utility bills, engage in programs, and offer self-service capabilities via mobile and web.īy leveraging SUS’ built-in integrated data analytics platform, utilities can effectively utilize gathered data to identify their customers’ behavior and recommend energy saving and water conservation programs based on their usage and billing history. We believe that real-time engagement around value added services and transactions will be in increased focus in future,” says Garg. “At SUS, we bridge this gap and provide real-time, two-way communication between a utility service provider and its customers, anytime, on any device–be it desktop, smartphones or tablets. These objectives can only be achieved through collaborative efforts between utilities and their customers. As a result, the utility services providers are increasingly pressured to raise the game on customer service while delivering on demand energy services, communicating in a multitude of channels and reducing operational costs. ![]() “Highly informed and engaged customers of today’s electric, water and gas utility are not only digitally connected, but their expectations of utility customer service have become more complex,” begins Deepak Garg, Founder, Chairman, and CEO, Smart Utility Systems (SUS). ![]()
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